Your privacy is our priority. Find out exactly how fre kredit collects, stores, uses, and protects your personal information as a Malaysia-based player.
This Privacy Policy outlines our commitment fre kredit in protecting the personal information of every Malaysian player who uses our platform. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. By using the fre kredit platform, you agree to the data collection and usage practices described in this Privacy Policy.
fre kredit is an online casino and Sports Betting platform operating in Malaysia, serving Malaysian players exclusively. As a responsible platform operator, we regard the protection of players' personal data as more than a legal obligation — it is the foundation of trust that underpins the long-term relationship between fre kredit and our player community.
This Privacy Policy applies to all users who access the fre kredit website, register an account, use our mobile app, or interact with any service provided by fre kredit. It covers all personal information collected through our platform, whether directly or indirectly.
Fre kredit fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We only process personal data of Malaysian players with explicit consent and for legitimate purposes as described in this policy.
Fre kredit collects various categories of personal information from our Malaysian players. Below is a full breakdown of the data types collected and their sources:
Fre kredit will never ask for your bank account password or your full credit/debit card number. If anyone claims to represent fre kredit and requests such information, it is a scam. Please contact our support team immediately.
Fre kredit uses your personal information only for legitimate and specific purposes. Below is a full breakdown of how we use your data:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Identity, documents, financials | Legal obligation |
| Player account management | Identity, relationship, account | Contract performance |
| Processing deposits & withdrawals | Financial, identity | Contract performance |
| Fraud prevention & AML | All categories | Legal obligation |
| Marketing & promotions (with consent) | Relationship, activity | Consent |
| Platform analytics & improvement | Activity, technical | Legitimate interest |
| Customer support | Identity, relationship, account | Contract performance |
| Responsible Gaming | Game activity | Legitimate interests & legal compliance |
Fre kredit will not use your personal information for any purpose beyond those stated above without first obtaining your consent.
Fre kredit does not sell, rent, or trade our players' personal information to any third party for their own commercial purposes. However, we do share data in the following limited circumstances:
We work with selected service providers who help us operate the fre kredit platform, including:
Fre kredit may be required to disclose players' personal data when mandated by Malaysian law, including to:
All third-party service providers working with fre kredit are required to sign strict data confidentiality agreements and may only use fre kredit player data for the purposes that have been agreed upon.
Fre kredit invests seriously in data security infrastructure to ensure the personal information of Malaysian players remains protected at all times. Our technical and organisational security measures include:
While we take all reasonable steps to protect your data, no security system is 100% impenetrable. In the event of a data breach affecting your personal information, fre kredit will notify you within 72 hours and take immediate remedial action.
The fre kredit platform uses cookies and similar tracking technologies to enhance the user experience and keep the platform running smoothly. The types of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and core fre kredit platform functionality | Session / 30 days |
| Preference Cookies | Saves your language settings, time zone, and display preferences | 1 year |
| Analytics Cookies | Understanding how players use the platform to drive continuous improvement | 2 years |
| Marketing Cookies | Showing relevant fre kredit promotions (with your consent only) | 90 days |
You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the functionality of the fre kredit platform. For analytics and marketing cookies, you can withdraw your consent via your fre kredit account settings.
Fre kredit does not use cookies to track your activity outside our platform or share your behavioural data with third-party advertising networks for purposes unrelated to fre kredit.
Fre kredit retains your personal information for as long as your account is active and for the required period following account closure to meet Malaysian legal obligations. Below are our data retention guidelines:
Once the specified retention period has lapsed, your personal data will be securely deleted or permanently anonymised from fre kredit's systems.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information held by fre kredit:
Request a copy of all personal data fre kredit holds about you. We will provide a response within 21 business days.
Request correction of any inaccurate or outdated personal data. Update your profile information directly through your fre kredit account settings.
Object to the processing of your data for direct marketing purposes at any time, with no reason required.
Withdraw your consent for consent-based data processing at any time via your account settings or by contacting us.
To exercise any of the rights above, contact the fre kredit Data Privacy Officer by email at privacy@frekredit.app including your full name and account number for identity verification.
The fre kredit platform is strictly for individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
Should we discover that a child's personal data has been collected without our knowledge — whether through registration using false information or by any other means — we will take the following steps immediately:
If you are a parent or guardian and believe your child has registered an account on fre kredit, please contact us immediately at privacy@frekredit.app. We will act promptly to resolve the matter.
Fre kredit reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Malaysian legal requirements, or platform improvements. When we make significant changes, we will:
Your continued use of the fre kredit platform after any changes to this Privacy Policy take effect will be considered acceptance of the amended terms.
For any questions, concerns, or complaints regarding how fre kredit handles your personal data, please reach out to our Data Privacy Officer through the following channels:
If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia under the Ministry of Communications.
Fre kredit earns the trust of Malaysian players through transparent and robust data protection practices
Fre kredit fully complies with Malaysia's Personal Data Protection Act 2010. All our data collection and processing practices meet the legal requirements set by Malaysia's JPDP.
Your personal and financial data is protected by the same 256-bit SSL encryption used by leading Malaysian financial institutions such as Maybank and CIMB. Your privacy is non-negotiable.
Fre kredit has never sold, rented, or traded players' personal data to advertisers or third-party data brokers — and never will. Your data belongs to you, not us.
You can access, amend, or request deletion of your personal data at any time through your fre kredit account settings or by contacting our Data Privacy Officer directly.
All transactions via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX are processed through PCI-DSS certified payment gateways. Your financial information is not stored on fre kredit's servers.
In the event of a security incident affecting your data, fre kredit is committed to notifying you within 72 hours and providing full details along with the protective steps you should take.